Who Answers the Helpline?

Transparency matters — especially in addiction treatment, where people reach out at their most vulnerable. This page explains exactly what happens when you call the phone number you may see on ChooseHelp.com, who answers it, and how the service is paid for, so you can make an informed choice.

The sponsored helpline has been retired

ChooseHelp.com no longer operates a sponsored advertising helpline. We have moved fully to a transparent directory model: you research and contact treatment providers directly, with no call routing and no referral fees. Start with our facility directory or Treatment Locator.

If you are in crisis right now

If you or someone you love is in immediate danger, this is more urgent than any directory or helpline:

• In an emergency, call 9-1-1.
• 988 Suicide & Crisis Lifeline — call or text 988, free and confidential, 24/7.
• SAMHSA National Helpline — 1-800-662-HELP (4357), a free, confidential, 24/7 government treatment-referral line that is not a paid advertising service.

How ChooseHelp.com makes money

We believe you should know how a free resource pays its bills. For a full breakdown of sponsored listings, advertising, and how we keep editorial content independent, see How We Make Money and our Advertising Policy.