Refund & Cancellation Policy
Last updated: May 7, 2026
1. Overview
This policy applies to all paid services provided by ChooseHelp.com (operated by Schoelco), including directory listings, premium placement, and subscription-based offerings. Because listing review, onboarding, publication, and visibility allocation begin shortly after purchase, payments are generally non-refundable once a listing has been approved and published.
2. Initial Purchases
Refund requests for first-time listing purchases may be considered only if:
- The listing has not yet been published; or
- A material technical error caused duplicate billing or prevented delivery of the purchased service.
If approved, refunds will be issued to the original payment method within a reasonable processing period.
3. Renewals & Subscriptions
All subscription renewals are final and non-refundable.
By purchasing a recurring listing subscription, you authorise ChooseHelp to automatically renew your listing at the applicable renewal rate unless cancelled before the renewal date. Refunds will not be provided for:
- Forgotten cancellations
- Partial subscription periods
- Lack of usage
- Dissatisfaction with traffic, leads, enquiries, or business outcomes
- Changes in business circumstances
- Removal or suspension due to policy violations
- Failure to update billing information
The only exceptions are where a verified technical billing error occurred or where refund rights are required by applicable law.
4. Cancellation Policy
You may cancel your subscription renewal at any time through your account settings or by contacting support before the next billing cycle. Cancellation prevents future renewals only. Your existing listing and subscription benefits will remain active until the end of the current paid term. No prorated refunds or credits are provided for unused time remaining in a billing period.
5. Billing Errors
If you believe you were charged incorrectly, contact ChooseHelp within 14 days of the charge date with relevant details. Verified duplicate charges or technical billing mistakes will be corrected promptly.
6. Chargebacks
Initiating a chargeback without first contacting ChooseHelp to resolve a billing issue may result in suspension or removal of listings and associated services.
7. Consumer Protection Rights
Nothing in this policy limits or excludes your rights under applicable consumer protection law, including EU/UK distance selling regulations or US state consumer protection statutes.
8. Changes to This Policy
ChooseHelp may update this policy from time to time. Continued use of paid services after changes take effect constitutes acceptance of the updated policy.
9. Contact
For refund or billing enquiries, please email info@choosehelp.comwith “Billing” in the subject line.