There are several critical steps to the admissions process; we realize this can seem overwhelming. Our experienced staff is prepared to respond to women and families who may be in crisis and in need of immediate help.
When you call, one of our licensed admissions counselors will ask you some questions about your situation to start assessing whether Timberline Knolls Residential Treatment Center might help. This typically takes about 30 minutes. Initially, the admissions counselor will ask about current symptoms and challenges, as well as past treatment history. We also inquire about the prospective resident's environment and social support system - her family, friends and situation at school or work.
For school-age women, we will also request to connect with her current or most recent school. The educational staff at Timberline Knolls Academy will be part of the process of assessing the woman's need for support in the classroom. Some women choose to visit and tour the Timberline Knolls campus. Parents or spouses find this very reassuring, too, particularly if they haven't previously visited other residential treatment centers. The admissions team will collaborate with our admitting psychiatrist and other clinical staff to review all information provided as soon as possible.
When we believe our residential treatment center is clinically appropriate and we are prepared to support a woman's needs, we will extend an offer of admission. This will include placement in an age-appropriate residential lodge, along with a projected intake date. Our admissions coordinators will work with the woman or her family to help estimate financial responsibility, and assess the contribution their insurance may make toward residential treatment. Upon request, they can also provide information on third-party financing options.